Customer Service

We ship with Global Tranz, a large country-wide network of delivery trucks ready to ship your new rugs today! Because we are experts in logistics from our years running ReallyCheapFloors.com, we know exactly how to get bulky items to your door safely and affordably.

Rain or shine, ReallyCheapRugs is dedicated to your satisfaction on every rug we sell. Most orders leave our warehouse within 24-48 hours.

Once your order has shipped, you will receive a confirmation email containing your tracking number. Please note that larger area rugs may be delivered via freight carrier rather than standard mail. Ideally, someone should be home to accept the delivery to ensure it is placed in a safe, dry location.

We currently ship to the contiguous United States. If you have specific delivery requirements or live in a hard-to-reach area, please give our customer service team a call before placing your order so we can make the necessary arrangements.

As a family-owned and operated business, we understand the importance of trust. We treat your personal information with the same care we would expect for our own families. We do not sell, trade, or rent your personal identification information to others. Your data is used strictly to process your order and improve your shopping experience.

Our website utilizes Secure Socket Layer (SSL) technology to encrypt all sensitive information, including credit card numbers and personal data, ensuring that your transaction is safe from start to finish. You can shop with confidence knowing your digital security is our priority.

If you choose to sign up for our newsletter, we will only send you information about new arrivals, clearance events, and exclusive deals. You can opt-out at any time.

We comply with all applicable data protection laws. When you browse ReallyCheapRugs.com, we may use cookies to help keep track of your cart contents and remember you when you return, but this data is never used maliciously.

For our full legal privacy policy, including details on how we handle third-party analytics and data retention, please refer to the dedicated Privacy Policy link in the footer of our website. If you have any concerns about your data, our customer service line is always open.

We want you to love your new rug. If for any reason you are not satisfied with your purchase, please contact our support team immediately. Because we operate on a "Really Cheap" low-margin model to save you money, we ask that you verify measurements and colors as best as possible before ordering.

If a return is necessary, please contact customer service within 30 days of receipt to obtain a Return Merchandise Authorization (RMA). Rugs must be returned in their original condition and packaging. Please note that unless the item arrived damaged or defective, return shipping costs are the responsibility of the customer.

Ordering online is simple and secure. Just browse our collection, select your size and quantity, and click "Add to Cart." When you are ready, proceed to checkout where you will be guided through entering your shipping and payment details.

If you prefer to order by phone, or if you have questions about a specific style, our team is happy to help! We are the same friendly folks behind ReallyCheapFloors.com, and we know our products inside and out.

After placing your order, you will receive an automated email confirmation. Please review this carefully to ensure your shipping address and order details are correct. If you spot an error, contact us immediately so we can catch it before it ships.

We reserve the right to cancel orders due to pricing errors or stock discrepancies, though we work hard to keep our inventory counts accurate in real-time.

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. We also offer PayPal for a quick and seamless checkout experience. Your card will be charged at the time your order is placed to reserve your inventory.

Our philosophy is in our name: Really Cheap. We work directly with manufacturers to cut out the middleman, passing those savings directly to you. Because our prices are already rock-bottom, we rarely offer additional coupon codes, but keep an eye on our newsletter for special seasonal clearance events.

You can check the status of your order at any time by logging into your account via the "My Account" link at the top of the page. From your dashboard, you can view your order history, print invoices, and track active shipments.

If you checked out as a guest, you can still track your order using the link provided in your shipment confirmation email. If you have lost this email or need assistance, simply give us a call with your order number and billing zip code handy.

Orders typically move through three stages: "Processing" (we have received it), "Complete" (it has been packed and shipped), or "On Hold" (we may need to verify information with you). If your order remains in Processing for longer than expected, please reach out to us.

Moving to a new home? You can easily update your shipping and billing addresses in your account dashboard. keeping this information up to date ensures faster checkout and accurate delivery for future orders.

We recommend using a strong password for your account. If you ever suspect any unauthorized activity on your account, please contact us immediately so we can secure your profile.

If you have forgotten your password, use the "Forgot Your Password?" link on the login page. You will receive an email with instructions to reset it. For security reasons, our customer service team cannot see your password, but we can help you trigger a reset email if you are having trouble.